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Privacy Policy

Last updated: January 2026

1. Introduction

ChickenJockey ("we", "our", or "us") is operated by Munero Limited, a company registered in England and Wales. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our game server hosting service at chickenjockey.world.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Email address, username, and password when you create an account
  • Payment Information: Billing details processed securely through Stripe (we do not store card numbers)
  • Support Communications: Messages and attachments sent through our support system
  • User Content: Game worlds, server configurations, and files you upload to our service

2.2 Information Collected Automatically

  • Usage Data: Server activity, console commands, and resource usage statistics
  • Device Information: IP address, browser type, and operating system
  • Cookies: Session cookies for authentication and preferences

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our game server hosting services
  • Process payments and manage your subscription
  • Send service-related communications (server alerts, billing notifications)
  • Respond to support requests and provide customer service
  • Detect and prevent fraud, abuse, or security issues
  • Comply with legal obligations

4. Data Sharing

We do not sell your personal information. We may share data with:

  • Service Providers: Stripe (payments), Cloudflare (security/CDN), Hetzner (infrastructure)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Retention

We retain your account data for as long as your account is active. Server data (worlds, configurations) is retained for 30 days after account deletion. Payment records are retained as required by law (typically 7 years). You can request deletion of your data at any time through your account settings or by contacting support.

6. Your Rights (GDPR)

If you are in the UK or EEA, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate personal data
  • Erasure: Request deletion of your personal data
  • Portability: Receive your data in a portable format
  • Object: Object to processing of your personal data
  • Withdraw Consent: Withdraw consent at any time where we rely on consent

To exercise these rights, contact us at [email protected] or use the account settings page.

7. Security

We implement industry-standard security measures including encryption in transit (TLS), secure password hashing (bcrypt), and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. International Transfers

Your data may be processed on servers located in the European Union. We ensure appropriate safeguards are in place for any international transfers in compliance with GDPR.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

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